Terms of Service

1. Acceptance of Terms

By accessing or using resonaite's brand perception analytics platform, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

resonaite provides AI-powered brand perception analytics, including:

• Multi-LLM brand analysis across various AI models
• Competitive benchmarking and positioning analysis
• Source attribution and citation tracking
• Interactive dashboards and reporting

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to:

• Use the service for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the service
• Reverse engineer or decompile any part of the service
• Use the service to harm competitors through false or misleading analysis

5. Intellectual Property

The resonaite platform, including all content, features, and functionality, is owned by us and is protected by international copyright, trademark, and other intellectual property laws.

You retain ownership of any data you submit. You grant us a license to use this data solely for providing and improving our services.

6. Payment and Billing

Paid plans are billed in advance on a monthly or annual basis. Refunds are provided in accordance with our refund policy. We reserve the right to change pricing with 30 days notice.

7. Limitation of Liability

To the maximum extent permitted by law, resonaite shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of the service.

Our analysis is based on AI model outputs and should not be considered as definitive business advice. Results may vary based on AI model updates and training data changes.

8. Disclaimer of Warranties

The service is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, secure, or error-free.

9. Termination

We may terminate or suspend your account at any time for violation of these terms. You may cancel your account at any time. Upon termination, your right to use the service will immediately cease.

10. Governing Law

These terms shall be governed by the laws of Germany. Any disputes shall be resolved in the courts of [City], Germany.

11. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes via email or through the service.

12. Contact

For questions about these Terms of Service, please contact us at:
Email: legal@resonaite.com